Privacy Policy
Meridian AI Automation LLC ("Meridian Growth," "we," "our," or "us") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and protect information in connection with our revenue automation services.
1. Who We Are
Meridian AI Automation LLC is a marketing automation and business services company based in Miami Beach, Florida. We operate under the brand name Meridian Growth and provide automated SMS, email, and CRM services to local service businesses through the GoHighLevel platform. Our principal contact is: [email protected] · 305-200-9696 · meridiangrowthhq.com
2. Information We Collect
2a. Information You Provide to Us
When you engage our services, we collect:
Business name, owner name, and contact details
Business phone number, booking link, and Google review link
Billing information processed securely through Stripe (we do not store card numbers)
Service and pricing information needed to configure your automation system
Communications between you and Meridian Growth
2b. Information About Your Customers
In order to provide our services, we process information about your customers on your behalf. This includes:
Phone numbers of individuals who call your business
SMS opt-in status and language preferences
Appointment and booking history where integrated
Review request responses
You are responsible for ensuring your customers have been made aware that they may receive automated SMS messages from your business. We provide you with the tools and language to obtain and document this consent.
2c. Automatically Collected Information
We may collect standard technical data including:
IP addresses and browser type when you visit meridiangrowthhq.com
Usage data within our client portal
Email open and click data for reports we send you
3. How We Use Your Information
We use the information we collect to:
Configure, deploy, and maintain your automation systems
Send automated SMS messages on your behalf to your customers
Generate and deliver your monthly performance reports
Process payments through Stripe
Communicate with you about your account and service updates
Improve our systems and develop case studies (using anonymized data only, with your permission)
Comply with legal obligations
We do not sell your data or your customers' data to any third party. We do not use your customers' contact information for any purpose other than providing the services you have engaged us to deliver.
4. SMS Messaging and TCPA Compliance
Our services involve sending automated SMS messages to your customers on your behalf. The following applies to all SMS activity we facilitate:
All SMS is sent under your business name and phone number, not ours
Your customers may opt out at any time by replying STOP
Message frequency varies based on customer activity and the automations active in your account
Standard message and data rates may apply to recipients
We maintain opt-out records and honor all STOP requests automatically
You are responsible for obtaining appropriate consent from your customers prior to or at the time of their first interaction with your business. By engaging our services, you represent that you will comply with all applicable laws governing SMS marketing, including the Telephone Consumer Protection Act (TCPA).
5. Data Storage and Security
Your data and your customers' data is stored within the GoHighLevel (GHL) platform, which maintains its own security certifications and infrastructure. Payment data is handled exclusively by Stripe. We do not maintain our own database of customer contact records outside of GHL.
We take reasonable administrative and technical measures to protect the information we handle. However, no system is completely secure. If you believe there has been unauthorized access to your account, please contact us immediately at [email protected].
6. Data Retention
We retain your business information for the duration of your engagement with us and for up to 12 months thereafter for record-keeping purposes. Contact records within GHL are retained according to GHL's own data retention policies. Upon written request, we will delete your business data from our systems within 30 days, subject to any legal retention requirements.
7. Third-Party Services
Our services depend on the following third-party platforms:
GoHighLevel (GHL) — CRM and automation platform. Privacy policy at gohighlevel.com
Stripe — Payment processing. Privacy policy at stripe.com
Twilio / LC Phone — SMS delivery infrastructure within GHL
Each of these providers maintains their own privacy policies and security standards. We are not responsible for their practices, but we only work with established, reputable platforms.
8. Your Rights
You have the right to:
Access the personal information we hold about your business
Correct any inaccurate information
Request deletion of your data, subject to legal requirements
Withdraw consent for data processing where applicable
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the effective date at the top of this page and notify active clients by email. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
Meridian AI Automation LLC
[email protected]
305-200-9696
meridiangrowthhq.com
301 Jefferson Ave 3C Miami Beach, Florida 33139